ScanMyPet respects your right to control your personal data. If you wish to permanently delete your account and all associated information, you can do so by following the steps below. This action is irreversible.
1. How to Request Account Deletion
You can delete your account in one of two ways:
- In-app: Go to Settings → Account → Delete Account and follow the confirmation steps.
- By email: Send a deletion request to hello@scanmypet.ai from the email address associated with your account.
For email requests, please include your registered email address and the subject line “Account Deletion Request”. We will verify your identity before processing the request.
2. What Gets Deleted
Upon confirmed deletion, we will permanently remove:
- Your account profile (name, email address)
- All pet profiles and associated information
- All pet scan images and AI analysis results
- Activity history, health timelines, and notes
- Subscription and purchase history references
- Notification preferences and app settings
3. What May Be Retained
Certain data may be retained after deletion where required by law or for legitimate business purposes:
- Anonymised, aggregated usage statistics that cannot identify you
- Transaction records required for tax or legal compliance (typically up to 7 years)
- Abuse or fraud prevention records where legally required
- Support correspondence, retained for up to 3 years
Retained data is kept only for the minimum period required and is not used for marketing or profiling.
4. Deletion Timeline
Once your deletion request is confirmed and your identity is verified:
- Your account will be deactivated immediately
- All personal data will be removed from active systems within 30 days
- Backup systems are purged on a rolling 90-day cycle
You will receive a confirmation email once deletion is complete. After deletion, you will not be able to recover your account or any associated data.
5. Effect on Subscriptions
Deleting your account does not automatically cancel active subscriptions. Subscriptions are managed by Apple App Store or Google Play. To avoid future charges, please cancel your subscription through your device's subscription management settings before requesting account deletion.
- iOS: Settings → Apple ID → Subscriptions → ScanMyPet → Cancel
- Android: Google Play → Subscriptions → ScanMyPet → Cancel
We are unable to issue refunds for unused subscription periods. Please refer to Apple's or Google's refund policies for further assistance.
6. Contact Us
If you have any questions about the account deletion process or your data rights, please reach out:
ScanMyPet
Email: hello@scanmypet.ai
Website: scanmypet.ai
For broader data rights including access, correction, or portability requests, please refer to our Privacy Policy.