Welcome to ScanMyPet. These Terms of Service (“Terms”) govern your access to and use of the ScanMyPet website, applications, and related services (collectively, the “Services”).
By accessing or using ScanMyPet, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
1. About ScanMyPet
ScanMyPet is an AI-powered pet health scanning and memory journal platform that helps pet owners organize pet information, receive AI-generated insights, track pet wellness, and preserve important pet memories.
ScanMyPet does not provide veterinary services, medical diagnoses, treatment plans, or emergency care.
2. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use our Services.
By using ScanMyPet, you represent that:
- You have the legal capacity to enter into these Terms.
- Information you provide is accurate and current.
- You will comply with all applicable laws and regulations.
3. AI-Generated Insights
ScanMyPet uses artificial intelligence to analyze pet photos and generate informational insights.
You acknowledge and agree that:
- AI-generated results may be inaccurate, incomplete, or incorrect.
- Results are provided for informational and educational purposes only.
- AI insights are not veterinary advice.
- AI results should never replace professional veterinary evaluation.
Always consult a licensed veterinarian regarding concerns about your pet's health, diagnosis, treatment, medication, or emergency conditions.
If your pet appears sick, injured, or in distress, seek professional veterinary care immediately.
4. User Content
You may upload:
- Pet photos
- Medical records
- Vaccination records
- Notes and memories
- Other pet-related information
You retain ownership of all content you upload.
By submitting content to ScanMyPet, you grant us a worldwide, non-exclusive license to:
- Store your content
- Process your content
- Analyze content using AI systems
- Display content within your account
- Improve service functionality
We do not claim ownership of your content.
5. Pet Memory Journal
ScanMyPet may organize uploaded content into timelines, memory journals, reports, and AI-generated summaries.
These features are designed to help users manage and preserve pet-related information and should not be considered official veterinary records.
Users remain responsible for maintaining copies of important medical documentation.
6. Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activity occurring under your account
- Promptly notifying us of unauthorized account access
We are not responsible for losses resulting from unauthorized access caused by your failure to protect your credentials.
7. Subscription & Payments
Certain features may require a paid subscription.
If you purchase a subscription:
- Fees will be displayed before purchase.
- Payments are processed through authorized payment providers.
- Subscriptions renew automatically unless cancelled.
- You may cancel at any time through your account settings.
Unless required by law, subscription fees are non-refundable.
8. Acceptable Use
You agree not to:
- Upload illegal content
- Upload malicious software or code
- Attempt to reverse engineer our systems
- Interfere with service operation
- Access accounts belonging to others
- Use ScanMyPet for unlawful purposes
- Misrepresent AI-generated insights as professional veterinary diagnoses
We reserve the right to suspend or terminate accounts that violate these Terms.
9. Intellectual Property
All ScanMyPet software, branding, logos, designs, features, and content are owned by ScanMyPet or its licensors.
Except as expressly permitted, you may not:
- Copy
- Modify
- Distribute
- Sell
- License
- Reverse engineer
any portion of the Services.
10. Service Availability
We strive to provide reliable service but do not guarantee:
- Continuous availability
- Error-free operation
- Uninterrupted access
Features may be modified, updated, suspended, or discontinued at any time.
11. Disclaimer of Warranties
The Services are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, ScanMyPet disclaims all warranties, including:
- Merchantability
- Fitness for a particular purpose
- Accuracy of AI-generated insights
- Non-infringement
- Availability of services
Use of the Services is at your own risk.
12. Limitation of Liability
To the fullest extent permitted by law, ScanMyPet and its affiliates shall not be liable for:
- Veterinary decisions
- Health outcomes
- Injury to pets
- Loss of data
- Loss of profits
- Indirect or consequential damages
Our total liability for any claim shall not exceed the amount paid by you to ScanMyPet during the twelve (12) months preceding the claim.
13. Privacy
Your use of ScanMyPet is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your information.
14. Changes to These Terms
We may update these Terms from time to time.
Updated Terms will be posted on this page with a revised effective date.
Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.
15. Termination
We may suspend or terminate access to the Services at any time if:
- These Terms are violated
- Fraudulent activity is detected
- Use poses risks to the platform or other users
You may stop using the Services at any time.
16. Contact Us
If you have questions regarding these Terms, please contact:
ScanMyPet
Email: hello@scanmypet.com
Website: scanmypet.ai