Welcome to ScanMyPet. ScanMyPet is an AI-powered pet wellness platform that helps pet owners analyze pet photos, track activities, maintain pet history, and receive AI-assisted insights. This Privacy Policy explains how we collect, use, and protect your information when you use the ScanMyPet mobile app, website, and related services.
1. Information We Collect
1.1 Account Information
We may collect:
- Email address
- Name (optional)
- Profile picture (optional)
1.2 Pet Information
We may collect:
- Pet name, breed, age, and gender
- Pet photos and scan images
- Activity history and health timeline entries
- Notes or records added by you
1.3 Device & Usage Information
We may automatically collect:
- Device type and operating system
- IP address
- App usage statistics
- Crash reports and diagnostics
1.4 Subscription Information
If you purchase premium features, payments are handled by Apple App Store or Google Play. We only store subscription status and transaction references. We do not store payment card details.
2. How We Use Your Information
We use your information to:
- Provide AI-powered pet analysis
- Maintain pet history and timelines
- Improve app performance and features
- Process subscriptions
- Respond to support requests
- Protect against fraud and abuse
- Comply with legal obligations
3. AI Processing & Automated Analysis
ScanMyPet uses AI systems to analyze pet photos and activity snapshots. We currently use Google Gemini and OpenAI models. Your data may also be processed and stored using AWS infrastructure services.
When you submit a photo for scanning, our AI models analyse visual features to generate health insights. This process is automated. No human reviews your pet's images during standard analysis unless you contact support.
AI-generated insights are informational only and should not replace professional veterinary advice. We do not use your uploaded pet images to train public AI models.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to operate and improve our website and services. These include:
- Essential cookies — required for the website to function correctly
- Analytics cookies — help us understand how visitors use the site (e.g. page views, session duration)
- Preference cookies — remember your settings and choices
- Marketing cookies — used to deliver relevant content and measure ad effectiveness
You can control cookie preferences via the consent banner shown on your first visit. Declining non-essential cookies will not affect core app functionality. To withdraw consent at any time, clear your browser cookies and revisit the site.
5. App Permissions
To provide its core scanning features, the ScanMyPet mobile app may request the following device permissions:
- Camera — to capture photos of your pet for AI analysis
- Photo Library / Media Access — to select existing photos from your device
- Notifications — to send you scan results, reminders, and health alerts (optional)
- Internet Access — required to transmit photos to our AI processing servers
All permissions are requested at the time of use and can be revoked at any time through your device settings. Revoking camera or photo access will limit scanning functionality.
6. International Data Transfers
ScanMyPet operates globally. Your data, including pet photos submitted for analysis, may be transferred to and processed in countries outside your country of residence, including the United States, where our cloud infrastructure and AI providers are based.
We ensure that any such transfers are subject to appropriate safeguards in accordance with applicable data protection laws, including Standard Contractual Clauses where required under GDPR.
7. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:
- Contract — to provide the services you have signed up for
- Legitimate interests — to improve our platform, prevent fraud, and ensure security
- Consent — for cookies, marketing communications, and optional data uses
- Legal obligation — to comply with applicable laws and regulations
Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
8. Data Sharing
We may share data with trusted service providers that help us operate ScanMyPet, including:
- AWS (hosting and infrastructure)
- Google Gemini and OpenAI (AI scan analysis)
- Analytics and crash monitoring services
- Authentication and storage providers
- Payment processors (Apple App Store, Google Play)
All third-party providers are bound by data processing agreements and are prohibited from using your data for their own purposes. We do not sell your personal information.
9. Data Security
We use reasonable security measures including:
- Encryption in transit (TLS) and at rest
- Secure authentication systems
- Role-based access controls
- Infrastructure monitoring and logging
- Regular security reviews
In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law.
10. Data Retention
We retain your data only as long as necessary to provide our services and meet legal obligations:
- Account data — retained while your account is active
- Pet scan images — retained for the duration of your account to power history features
- Usage and analytics data — typically retained for up to 24 months
- Support correspondence — retained for up to 3 years
You may request deletion of your account and all associated data at any time by contacting us. Upon deletion, your data will be removed within 30 days except where retention is required by law.
11. Your Rights
Depending on your location, you may have rights to:
- Access — request a copy of the personal data we hold about you
- Rectification — correct inaccurate or incomplete information
- Erasure — request deletion of your data ('right to be forgotten')
- Restriction — ask us to limit how we use your data
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing based on legitimate interests
- Withdraw consent — at any time, where processing is based on consent
To exercise your rights, contact us at hello@scanmypet.ai. We will respond within 30 days.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
- Know what personal information we collect, use, disclose, or sell
- Delete personal information we have collected from you
- Opt out of the sale of your personal information (we do not sell personal data)
- Non-discrimination for exercising your CCPA rights
To submit a California privacy request, contact us at hello@scanmypet.ai.
13. Children's Privacy
ScanMyPet is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any material changes will be communicated via email or an in-app notice. Continued use of ScanMyPet after changes are posted constitutes your acceptance of the updated policy.
15. Contact Us
For questions about this Privacy Policy:
ScanMyPet
Email: hello@scanmypet.ai
Website: scanmypet.ai
16. Disclaimer
ScanMyPet provides AI-assisted pet wellness insights for informational purposes only. The app does not replace professional veterinary care, diagnosis, or treatment. Always consult a licensed veterinarian regarding your pet's health.